SMS Opt-In Process
Virginia Moving and Storage, a subsidiary of Centre Carriers Corp., sends SMS messages only to customers and prospective customers who have provided express consent.
How Customers Opt In
Customers may opt in to receive SMS messages from Virginia Moving and Storage in one of the following ways:
1. By providing verbal consent during a phone call after a Virginia Moving and Storage representative or AI voice agent reads the SMS consent disclosure.
2. By submitting a website form that includes SMS consent language near the submit button.
3. By checking an SMS consent box on a Virginia Moving and Storage form or digital process.
4. By replying affirmatively to a confirmation or opt-in message, where applicable.
Types of Messages
Customers who opt in may receive account updates, service notifications, appointment confirmations, scheduling reminders, crew arrival updates, document requests, delivery updates, claim or billing communications, customer service follow-ups, and occasional promotional messages.
Message Frequency
Message frequency varies based on the customer’s inquiry, move, storage service, delivery schedule, or service relationship.
Rates Message and data rates may apply.
Opt-Out Instructions
Customers may opt out of SMS marketing at any time by replying STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any text message from Virginia Moving and Storage. After opting out, the customer may receive one confirmation message and no further marketing messages will be sent to that number. Transactional messages related to an active move, storage service, delivery, claim, billing matter, or service requested by the customer may continue until that service is complete.
Help Instructions
Customers may reply HELP to any text message from Virginia Moving and Storage for assistance or contact us at 804-271-0500 or info@movingvirginia.com.
No Sharing of SMS Opt-In Data
Virginia Moving and Storage, a subsidiary of Centre Carriers Corp., does not sell, rent, lease, share, or otherwise transfer mobile phone numbers, SMS consent, or SMS opt-in data to any third party or affiliate for marketing or promotional purposes. SMS opt-in information is used only by Virginia Moving and Storage, Centre Carriers Corp., and service providers acting on our behalf solely to deliver the services and communications requested.
Verbal Consent Process
When consent is captured by phone, the Virginia Moving and Storage representative or AI voice agent reads the required SMS consent disclosure, asks for permission to send SMS messages, and records the customer’s consent decision. Consent records may include the date and time of consent, the phone number, the consent status, and a reference to the call recording or form submission.
Contact
Virginia Moving and Storage
A subsidiary of Centre Carriers Corp.
Phone: 804-271-0500
Email: info@movingvirginia.com