Terms of Service
Last Updated: May 2026
These Terms of Service govern your access to and use of the website, online tools, web chat, AI assistant, AI voice agent, telephone lines, contact forms, email correspondence, SMS messages, moving services, storage services, and other services operated by Virginia Moving and Storage, a subsidiary of Centre Carriers Corp. (“Virginia Moving and Storage,” “Company,” “we,” “us,” or “our”).
By accessing or using our website or services, including by submitting a form, initiating a chat, calling us, texting us, replying to a message, or engaging with our AI assistant or AI voice agent, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the services.
1. Eligibility
You must be at least eighteen years old, or the age of legal majority in your jurisdiction if higher, to use our services or consent to receive communications from us. By using the services, you represent that the contact information you provide belongs to you or that you have authority to provide it.
2. Communications Consent
This section describes how we use the contact information you provide, the communications you may receive, and how you may opt out.
2.1 Channels Covered
This consent applies regardless of the channel through which you provide your contact information, including website forms, quote requests, contact forms, callback requests, web chat, AI-powered chat, telephone calls, voicemails, email, SMS/MMS messages, social media platforms, Google Business Profile, and other communication channels.
2.2 Telephone and SMS Communications
By providing your telephone number and affirmatively opting in, whether by checking a consent box, providing verbal consent during a call, submitting a form containing the required disclosure, replying to a confirmation text, or otherwise providing express consent, you agree to receive communications from Virginia Moving and Storage at the number you provide.
These communications may include account updates, service notifications, quote or estimate follow-ups, appointment confirmations, scheduling reminders, crew arrival updates, document requests, delivery updates, claim or billing communications, post-move follow-up, customer service messages, and occasional promotional messages.
These communications may be sent by live representatives, manual dialing, automatic telephone dialing systems, prerecorded or artificial voice messages, AI voice agents, SMS, or MMS platforms.
You are not required to consent to marketing communications as a condition of purchasing any goods or services from us. Consent for transactional communications necessary to perform a move, storage service, claim, billing matter, or other service you have requested may be implied by the nature of that request.
Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
2.3 SMS Opt-Out
You may opt out of marketing text messages at any time by replying STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any text message you receive from us. After opting out, you may receive one confirmation message and no further marketing messages will be sent to that number.
Transactional messages related to an active move, storage service, delivery, claim, billing matter, or service you have requested may continue until that service is complete.
For help, reply HELP to any text message from us or contact us at 804-271-0500 or info@movingvirginia.com.
2.4 Phone Calls and Call Recording
By providing your phone number, you consent to receive phone calls from us for the purposes described in these Terms. Calls may be placed or received by live representatives, automatic telephone dialing systems, prerecorded or artificial voice messages, or AI voice agents.
Calls between you and Virginia Moving and Storage, including calls handled in whole or in part by an AI voice agent, may be recorded, monitored, transcribed, and stored for quality assurance, training, customer service, dispute resolution, fraud prevention, and compliance purposes.
Where required by law, you will be notified at the beginning of the call that the call may be recorded. Your continued participation in the call after such notice constitutes your consent to the recording. If you do not consent to recording, please notify the representative or end the call.
2.5 AI Assistant and AI Voice Agent Disclosure
Certain interactions with our services, including website chat, phone calls, and SMS exchanges, may be handled in whole or in part by an artificial intelligence system rather than a human representative.
When you interact with our AI assistant or AI voice agent:
We will disclose, on request, that you are interacting with an automated system.
You may ask to be transferred to a human representative, and we will route you to one during normal business hours where reasonably possible.
The AI system may collect, process, and store the content of your conversation, including personal information you provide.
AI outputs are intended to assist with informational and transactional tasks and are not a substitute for legal, financial, insurance, or other professional advice.
2.6 Email Communications
By providing your email address, you consent to receive emails from us related to your inquiry, quote, move, storage service, claim, billing, customer service matter, and, where you have opted in, promotional or marketing communications. You may unsubscribe from marketing emails by clicking the unsubscribe link in the email or by contacting us.
2.7 Form Submissions
When you submit any form on our website, including a quote request, contact form, callback request, estimate request, or chat-initiated lead form, you confirm that the information you provide is true, accurate, and your own, or that you have authority to submit it. Forms that request consent to receive marketing communications will display the required consent language near the submit button.
2.8 No Sharing of Phone or SMS Opt-In Data
We do not sell, rent, lease, share, or otherwise transfer your mobile phone number, SMS consent, or SMS opt-in data to any third party or affiliate for marketing or promotional purposes. Information you provide through any opt-in process is used only by Virginia Moving and Storage, Centre Carriers Corp., and by our service providers acting on our behalf solely to deliver the services and communications you have requested. Service providers are contractually prohibited from using your information for their own marketing purposes. This restriction does not limit our ability to disclose information when required by law, court order, subpoena, or regulatory authority.
2.9 Withdrawal of Consent
You may withdraw your consent to any category of communication at any time using the opt-out methods described above, including replying STOP to text messages, using unsubscribe links in emails, requesting placement on our internal Do Not Call list, or contacting us in writing. Withdrawal of consent will not affect the lawfulness of communications sent before your withdrawal was processed. Withdrawal of consent for transactional communications may delay or prevent us from completing a requested service.
3. Acceptable Use
You agree not to use the services for any unlawful purpose, submit false or misleading information, submit another person’s contact information without authorization, harass or abuse our employees or representatives, attempt to gain unauthorized access to our systems, use bots or scrapers without permission, upload malicious code, or interfere with the operation of the services.
4. Intellectual Property
All website content, text, graphics, logos, photographs, videos, software, designs, and other materials are owned by or licensed to Virginia Moving and Storage, Centre Carriers Corp., or their licensors and are protected by applicable intellectual property laws. You may not use our name, trademarks, logos, or content without prior written permission.
5. User Submissions
If you submit reviews, testimonials, photos, comments, moving inventory information, or other content to us, you represent that you have the right to provide that content. You grant us the right to use such content in connection with our business, including customer service, operations, dispute resolution, and, where appropriate, marketing.
6. Quotes, Estimates, and Service Agreements
Quotes, estimates, rate information, scheduling information, and other information provided through our website, forms, AI assistant, AI voice agent, or representatives are for informational purposes only and do not create a binding moving, storage, or service contract unless and until confirmed in a written estimate, bill of lading, order for service, warehouse receipt, service agreement, tariff, or other written document issued or accepted by an authorized representative of Virginia Moving and Storage.
AI-generated or online estimates may be incomplete or inaccurate and should be verified by a Virginia Moving and Storage representative before you rely on them.
7. Third-Party Links and Services
Our website and services may link to or integrate with third-party websites, maps, payment processors, scheduling tools, review platforms, social media platforms, carrier partners, or other services. We are not responsible for the content, terms, or privacy practices of third parties.
8. Disclaimers
The services are provided on an “as is” and “as available” basis. We do not warrant that the services will be uninterrupted, secure, error-free, or free of harmful components, or that any information provided by an AI assistant, AI voice agent, website, form, or representative will be accurate, current, complete, or suitable for your specific circumstances.
Information provided through the services is for general informational purposes only and does not constitute legal, financial, insurance, or professional advice.
9. Limitation of Liability
To the fullest extent permitted by law, Virginia Moving and Storage, Centre Carriers Corp., and their respective officers, directors, employees, agents, affiliates, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your access to or use of the services.
This limitation does not alter any rights or responsibilities that may apply under a separate written moving agreement, bill of lading, warehouse receipt, tariff, valuation coverage document, or applicable transportation law.
10. Indemnification
You agree to defend, indemnify, and hold harmless Virginia Moving and Storage, Centre Carriers Corp., and their respective officers, directors, employees, agents, affiliates, contractors, and service providers from claims, liabilities, damages, losses, costs, and expenses arising from your use of the services, your violation of these Terms, your violation of third-party rights, or information or content you submit.
11. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia, except where federal transportation law or another mandatory law applies.
12. Changes to These Terms
We may update these Terms from time to time. The “Last Updated” date at the top of this page indicates when the Terms were most recently revised. Your continued use of the services after an update means you accept the updated Terms
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13. Contact Information
Questions, opt-out requests, do-not-call requests, accessibility requests, or other communications regarding these Terms may be directed to:
Virginia Moving and Storage
A subsidiary of Centre Carriers Corp.
Phone: 804-271-0500
Email: info@movingvirginia.com
SMS Help: Reply HELP to any text message from us.
SMS Opt-Out: Reply STOP to any text message from us.