Privacy Policy
Last Updated: May 2026
This Privacy Policy describes how Virginia Moving and Storage, a subsidiary of Centre Carriers Corp. (“Virginia Moving and Storage,” “Company,” “we,” “us,” or “our”), collects, uses, shares, and protects information when you interact with us through our website, web forms, web chat, AI assistant, AI voice agent, telephone lines, email correspondence, SMS messages, moving and storage services, and other related services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
1.1 Information You Provide Directly
We collect information you provide to us, including your name, telephone number, email address, moving origin and destination addresses, inventory information, scheduling preferences, service details, payment information where applicable, and any other information you provide through a website form, chat, email, SMS reply, phone call, or other communication.
1.2 Conversation Content
We may collect and store transcripts of chat sessions, including chats with an AI assistant; call recordings and call transcriptions, including calls handled in whole or in part by an AI voice agent; voicemails; and the content of SMS messages exchanged with us. Phone calls and AI voice agent interactions may be recorded, transcribed, and stored for quality assurance, training, dispute resolution, fraud prevention, customer service, and compliance purposes.
1.3 Automatically Collected Information
When you visit our website, we and our service providers may automatically collect technical information such as your IP address, device type, browser type and version, operating system, referring URL, pages viewed, time spent on pages, approximate location derived from your IP address, and similar information. We may use cookies, pixels, web beacons, and similar technologies to collect this information.
1.4 Information From Third Parties
We may receive information about you from lead-generation partners, advertising platforms, Google Business Profile, social media platforms, review sites, carrier partners, and other service providers. The collection and use of information by those third parties is governed by their respective privacy policies.
2. How We Use Information
We use the information we collect to:
Provide quotes, estimates, scheduling, dispatch, moving, storage, packing, delivery, and related services.
Communicate with you about your inquiry, quote, estimate, move, storage account, delivery, claim, billing, or post-move follow-up.
Send account updates, service notifications, appointment reminders, document requests, and other transactional messages.
Send marketing or promotional messages where you have provided the required consent.
Operate, maintain, secure, and improve our website, systems, forms, chat tools, AI voice agent, AI assistant, and customer service processes.
Comply with legal and regulatory obligations applicable to household goods movers and transportation providers.
Detect, investigate, prevent, and address fraud, abuse, security incidents, unauthorized access, or violations of our Terms of Service.
Defend or assert legal claims, including in connection with TCPA, A2P 10DLC, consumer-protection, moving, storage, or billing matters.
3. SMS and Telephone Communications
3.1 Express Consent
You will receive SMS messages from us only after you have provided express consent. Consent may be captured verbally during a phone call, by submitting a web form containing consent language near the submit button, by checking a consent box, by replying to a confirmation message, or by otherwise affirmatively opting in.
The consent disclosure identifies Virginia Moving and Storage as the sender, describes the types of messages you may receive, states that message frequency varies and message and data rates may apply, and explains that you may reply STOP to opt out and HELP for help.
3.2 Types of SMS Messages
SMS messages may include account updates, service notifications, appointment confirmations, crew arrival updates, delivery updates, document requests, billing or claims communications, customer service follow-ups, and occasional promotional messages.
3.3 No Sharing of Phone or SMS Opt-In Data
Virginia Moving and Storage, a subsidiary of Centre Carriers Corp., does not sell, rent, lease, share, or otherwise transfer your mobile phone number, SMS consent, or SMS opt-in data to any third party or affiliate for marketing or promotional purposes. Information you provide to us through any opt-in process is used only by Virginia Moving and Storage and Centre Carriers Corp., and by our service providers acting on our behalf solely to deliver the services and communications you have requested. Service providers are contractually prohibited from using your information for their own marketing purposes. This restriction does not limit our ability to disclose information when required by law, court order, subpoena, or regulatory authority.
3.4 How to Opt Out
You may opt out of SMS marketing at any time by replying STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any text message we send. After opting out, you may receive one confirmation message and no further marketing messages will be sent to that number. Transactional messages related to an active move, storage service, claim, billing matter, or service you have requested may continue until that service is complete.
For help, reply HELP to any text message from us or contact us at 804-271-0500 or info@movingvirginia.com.
To opt out of phone marketing or to be added to our internal Do Not Call list, contact us at 804-271-0500 or info@movingvirginia.com.
4. Call Recording
Calls between you and Virginia Moving and Storage, including calls handled in whole or in part by an AI voice agent, may be recorded, monitored, transcribed, and stored for quality assurance, training, customer service, dispute resolution, fraud prevention, and compliance purposes.
Where required by law, including in two-party-consent jurisdictions, you will be notified at the beginning of the call that the call may be recorded. Your continued participation in the call after such notice constitutes your consent to the recording. If you do not consent to recording, please notify the representative or end the call.
5. Artificial Intelligence Voice and Chat Agents
Some interactions with Virginia Moving and Storage may be handled in whole or in part by an artificial intelligence system rather than a human representative. This may include website chat, phone calls, SMS exchanges, or other customer service interactions.
When you interact with our AI assistant or AI voice agent:
We will disclose, on request, that you are interacting with an automated system.
You may ask to be transferred to a human representative, and we will route you to one during normal business hours where reasonably possible.
The AI system may collect, process, and store the content of your conversation, including personal information you choose to provide.
AI outputs are intended to assist with informational and transactional tasks and are not a substitute for legal, financial, insurance, or other professional advice.
6. Email Communications
We may send transactional emails related to your inquiry, quote, estimate, move, storage service, billing, claim, or other service relationship. Where you have opted in, we may also send promotional or marketing emails. Marketing emails will identify us as the sender, use a non-deceptive subject line, include our valid physical postal address, and contain a working unsubscribe link. We honor unsubscribe requests as required by law.
7. Cookies and Tracking Technologies
We may use cookies, pixels, web beacons, and similar technologies for website functionality, analytics, advertising measurement, call tracking, form routing, chat tools, and user experience improvements. You can manage cookies through your browser settings. Disabling cookies may limit some website functionality.
8. How We Share Information
We may share information with:
Service providers that support our website, forms, SMS, telephony, CRM, marketing automation, AI voice or chat tools, payment processing, hosting, analytics, dispatch, storage, and customer service systems.
Carrier, agent, contractor, warehouse, or service partners where necessary to quote, schedule, dispatch, perform, deliver, store, or complete your move or related service.
Legal, regulatory, insurance, or law enforcement parties when required by law, court order, subpoena, regulatory request, or to protect the rights, safety, or property of Virginia Moving and Storage, Centre Carriers Corp., our customers, employees, agents, or others.
Successor entities in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to continued protection of personal information as required by applicable law.
Other parties with your consent.
As stated above, we do not share your mobile phone number, SMS consent, or SMS opt-in data with any third party or affiliate for that party’s marketing or promotional purposes.
9. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements.
SMS consent records, including the associated call recording, form submission, timestamp, phone number, and consent status, may be retained for at least the duration of the customer relationship plus four years.
Move-related and storage-related records may be retained in accordance with applicable federal and state transportation, moving, storage, tax, insurance, and business recordkeeping requirements.
When personal information is no longer needed, we may delete, anonymize, or aggregate it.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Your Choices and Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, limitation, or opt-out of certain uses. To exercise privacy rights, contact us at info@movingvirginia.com or 804-271-0500. We may need to verify your identity before fulfilling certain requests.
12. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website or services.
13. Third-Party Links
Our website may contain links to third-party websites, platforms, payment processors, review sites, social media pages, maps, or other services. We are not responsible for the privacy practices of those third parties.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when it was most recently revised.
15. Contact Us
Questions about this Privacy Policy, privacy rights, SMS opt-out requests, do-not-call requests, or other privacy matters may be directed to:
Virginia Moving and Storage
A subsidiary of Centre Carriers Corp.
Phone: 804-271-0500
Email: info@movingvirginia.com
SMS Help: Reply HELP to any text message from us.
SMS Opt-Out: Reply STOP to any text message from us.